Refund & Cancellation Policy

Before delivery / activation

If you cancel before your eSIM QR has been delivered or activated, you get a full refund — just message us with your order ID.

After delivery / activation

Because eSIMs are digital, single-use goods, orders are non-refundable once the QR code has been delivered or the eSIM has been activated.

Faulty or undeliverable eSIMs

If we are unable to deliver a working eSIM, or the eSIM is faulty through no fault of yours, we will refund you in full or provide a replacement.

How to request

Contact us on WhatsApp (+962 7 9566 7198) or by email (sailorsesimhub@gmail.com) with your order ID.

Timeframe

Approved refunds are returned to your original payment method within 5–7 business days.